Welcome to the Cheap Line N Reel Store FAQ page! We’ve compiled answers to the most common questions about our freshwater fishing gear, shipping policies, and more. If you don’t find what you’re looking for, please contact us at [email protected].

Product Questions

Q: What types of freshwater fishing products do you offer?
A: We specialize in affordable freshwater fishing gear including rods & poles, reels, line & leader, terminal tackle, and accessories – everything you need for bass, trout, and other freshwater species.
Q: Are your rods and reels suitable for beginners?
A: Absolutely! We carry equipment for all skill levels, from first-time anglers to seasoned pros. Our Freshwater Starter Kits are particularly popular with beginners.
Q: How do I choose the right rod for my needs?
A: Consider the species you’re targeting and your preferred fishing technique. Our product descriptions include recommended uses, or you can email our team for personalized recommendations.

Shipping & Delivery

Q: How long does shipping take?
A: We process orders within 1-2 business days. Delivery times then depend on your chosen method:
– Standard Shipping: 10-15 days via DHL/FedEx ($12.95 flat rate)
– Free Shipping: 15-25 days via EMS (orders over $50)
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some Asian and remote regions. International customers can choose either shipping option.
Q: How are fishing rods packaged to prevent damage?
A: All rods are carefully packed in protective tubes with ample padding. We’ve shipped thousands of rods with this method and have an excellent safety record.
Q: Can I track my order?
A: Yes! All orders include tracking. You’ll receive tracking information via email as soon as your order ships from our Oakland warehouse.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 3-5 business days to your original payment method.

Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders and save your information for faster checkout next time.

Customer Service

Q: How can I contact customer service?
A: Email us anytime at [email protected]. We typically respond within 24 hours on business days.
Q: What are your business hours?
A: Our Oakland team is available Monday-Friday, 9AM-5PM PST. Emails received outside these hours will be answered the next business day.
Q: Where are you located?
A: Our warehouse and headquarters are at 941 Clifford Street, Oakland, US 94612. This is also where all orders ship from.

Still have questions? Our fishing-enthusiast customer service team is happy to help! Contact us at [email protected] or shop our affordable freshwater fishing gear today.

Happy Fishing!
The Cheap Line N Reel Store Team
Reeling in savings, casting out value