At Cheap Line N Reel Store, we stand behind our freshwater fishing gear and want you to be completely satisfied with your purchase. If you’re not happy with your rods, reels, tackle, or accessories, we’re here to help with a straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition as received
  • Original proof of purchase is required
  • Certain items may be excluded (see below)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened packages of terminal tackle (hooks, sinkers, etc.)
  • Customized or special-order fishing rods
  • Items marked as “final sale”

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below).
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Oakland address (provided in approval email) using a trackable shipping method.
  5. Receive Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Cheap Line N Reel Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return:
[Product Name] – [Quantity] – [Reason for Return]

Preferred resolution:
[Refund to original payment method/Exchange for (specify product)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Processing

Once your return is approved and received:

  • Refunds will be processed within 5-7 business days of receiving your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Policy

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a free return and expedite your replacement

Important Notes

  • We recommend using a trackable shipping method for returns
  • Original shipping fees are non-refundable
  • International returns may be subject to customs fees (customer responsibility)
  • Processing times may be longer during peak fishing seasons

At Cheap Line N Reel Store, we’re fellow anglers who understand the importance of reliable gear. Our returns policy reflects our commitment to your satisfaction while maintaining fair practices that allow us to continue offering quality freshwater fishing equipment at affordable prices.

For any questions about returns not covered here, don’t hesitate to reach out to our friendly customer service team at [email protected].

Happy Fishing!
The Cheap Line N Reel Store Team