At Cheap Line N Reel Store, we’re passionate about providing quality freshwater fishing gear to anglers worldwide. Our straightforward shipping and returns policies are designed to get you fishing quickly and with confidence.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to get your fishing gear to you:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Recommended for urgent orders
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Best for budget-conscious anglers
Returns & Exchanges
We stand behind our freshwater fishing equipment and want you to be completely satisfied with your purchase from our store.
Return Policy Overview
- Return window: 15 days from receipt of order
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of purchase: Original receipt or order confirmation required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened packages of terminal tackle (hooks, sinkers, etc.)
- Customized or special-order fishing rods
- Items marked as “final sale”
How to Return an Item
Follow these simple steps to initiate a return or exchange:
- Contact Us: Email [email protected] within 15 days of receiving your order with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Preferred resolution (refund or exchange)
- Wait for Approval: Our team will review your request and send return instructions within 2 business days.
- Package Your Items: Securely pack the items in their original packaging with all tags attached.
- Ship Your Return: Send the package to our Oakland address (provided in approval email) using a trackable shipping method.
- Receive Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Cheap Line N Reel Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return: [Product Name] – [Quantity] – [Reason for Return]
Preferred resolution: [Refund to original payment method/Exchange for (specify product)]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Processing
- Refunds are processed within 5-7 business days of receiving your return
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable unless the return is due to our error
Exchange Policy
- We’ll ship your replacement item once we receive your return
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference
Damaged or Defective Items
If your fishing gear arrives damaged or defective:
- Contact us immediately at [email protected]
- Include photos of the damage and packaging
- We’ll arrange a free return and expedite your replacement
Pro Tip: We recommend using a trackable shipping method for returns and keeping your tracking number until your return is processed.
Our Commitment to Anglers
At Cheap Line N Reel Store, we’re fellow fishing enthusiasts who understand the importance of reliable gear. Our policies reflect our commitment to your satisfaction while maintaining fair practices that allow us to continue offering quality freshwater fishing equipment at affordable prices.
For any questions about shipping or returns not covered here, don’t hesitate to reach out to our friendly customer service team at [email protected].
Happy Fishing!
The Cheap Line N Reel Store Team